At Rockspring, we take pride in providing optimal service to all our investors and it takes the entire firm to keep our partners up to date on our latest deals, quarterly reports, necessary tax submissions, and more.
One thing you might not know is that accounting plays a key role in customer service. In fact, our finance folks are essential to maintaining our high level of investor support. In addition to making sure our numbers and ledgers are straight, we answer questions that come through from our phones, email, mail and sometimes even in person. Each investor inquiry is as important as the next and we do what is needed to fulfill their requests.
At the heart of our vital customer service is Jackie Poling who provides touch points to our investors in every phase of the partnership. Investors love working with her and we’re proud to have her on the team, so we want to spotlight our wonderful, but humble, Senior Accountant.
Describe your role at Rockspring.
Though I work in accounting, I would say during peak times 50 percent of my time is spent interacting with our partners in both the United States and Canada. I employ my accounting background for my monthly, quarterly and annual financial and reporting duties. I get to use my people skills to help investors with their needs and I enjoy doing it. Each day is different and the part I play is something I look forward to each and every day.
What’s it like around the Rockspring office?
It’s a nice place to come and work. The environment is esthetically pleasing, the people are great, and our management takes care of us. Most recently, a number of ergonomic enhancements have been installed, which is high on my list of things I am grateful for.
How did you get to Rockspring?
I’m from Pittsburgh – Go Steelers! – and moved to Houston in 1990. I worked at Baylor College of Medicine for 13 years in Finance & Administration. I began there in Cash Management and ended my time there as a Manager in Grants and Contracts. For the next 14 years I was an entrepreneur; I opened my own bookkeeping company, where I got to work directly with many small Houston businesses, I launched and produced an annual dance festival and directed a dance company. In late 2016 I joined Rockspring Capital. I love where I am now.
What are you looking forward to in working at Rockspring?
I look forward to coming to work knowing that I’m an important piece of the puzzle. It doesn’t matter your place in the organization; everyone makes sure you know that you count. Each day we come together to do our jobs and I take pride in the work we do.